Get in Touch
Contact the Monitor
You can submit a confidential complaint or inquiry to the Independent Monitor using the following webform.
You can call the Independent Monitor at 617.275.0620
You can email the Independent Monitor at:
To learn about and register for an upcoming Community Meeting, visit the Community Meetings page.
Additional Resources
In addition to contacting the Independent Monitor, there are more resources for community members, which are listed below:
Mission Health System Quality Office
Phone: 828-213-1210
Hours: Monday – Friday, 8 a.m. – 5 p.m.
Email: contactmission@hcahealthcare.com
(828) 771-6710 (Call)
NC DHHS Division of Health Service Regulation
NC DHSR CIHCP investigates complaints regarding the care and services provided to patients, residents and consumers by healthcare facilities, agencies and homes that are licensed by the Division of Health Service Regulation. For more information or to download a complaint form, visit info.ncdhhs.gov/dhsr/ciu/filecomplaint.html.
To report incidents that have occurred in the past year and that are regulated by federal regulations or state statutes, use the following resources:
Complaint Hotline: 1-800-624-3004 (within NC)
or 919-855-4500
Fax: 919-715-7724
Mail: Complaint Intake Unit, 2711 Mail Service Center
Raleigh, NC, 27699-2711
The Joint Commission
The Joint Commission is an accrediting body for hospitals and healthcare organizations. It receives complaints about care quality and patient safety. You’ll find information about filing a complaint at jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint. You can share information about a safety concern by completing The Joint Commission’s online reporting form.
Centers for Medicare and Medicaid Services
Medicare beneficiaries can file complaints about their health care or health care provider. For more information, visit the CMS website at cms.gov/center/special-topic/ombudsman/medicare-beneficiary-ombudsman-home, or call 1-800-MEDICARE.
North Carolina Attorney General’s Office
The Attorney General’s Office has a consumer complaint line, 919-716-6000 (en español: (919) 716-0058), and an online complaint form (en español) where consumers can file complaints about HCA.