Who works with the Independent Monitor?
Several organizations work with the Independent Monitor to ensure HCA honors its commitments:
- Dogwood Health Trust
- An Asheville Advisory Board that focuses on Mission’s Asheville campus and CarePartners
- Five local advisory boards that focus on Angel Medical Center, Blue Ridge Regional Hospital, Highlands-Cashiers Hospital, Mission McDowell Hospital, and Transylvania Regional Hospital.
- The North Carolina Attorney General
- Dogwood Health Trust and the Independent Monitor brief the North Carolina Attorney General’s Office on the Independent Monitor’s work on a regular basis, and summaries of those briefings can be found on the Important Documents page.
How do Community Members share their concerns and questions with the Independent Monitor?
The Independent Monitor Team will be returning to Western North Carolina in the Fall 2024 to meet with small groups and individuals. Our purpose is to continue to share information about the work that we do, get to know the people of WNC, and provide an opportunity for individuals and groups to share information with the Independent Monitor.
If you have a small group or civic organization that you would like to invite the Independent Monitor to attend, please notify the Team at: Mission@AffiliatedMonitors.com.
We look forward to seeing you soon and continuing to build community!
In June 2024, the Independent Monitor held Community Meetings where individuals heard about the Independent Monitor’s work and were able to ask questions of the Independent Monitor. To view a video recording of any of those meetings, visit the Community Meetings page. The Independent Monitor also offers other ways to share concerns or feedback related to HCA’s compliance with its obligations under the APA. You can email us at Mission@AffiliatedMonitors.com. We are also in the process of developing a web-based form and telephone hotline that will allow you to submit your concerns confidentially, and if you choose, anonymously.
Who can community members contact for more information or to express concerns?
You can submit a confidential complaint or inquiry to the Independent Monitor using the following webform.
You can call the Independent Monitor at 617.807.1130
You can email the Independent Monitor at: Mission@AffiliatedMonitors.com
To learn about and register for an upcoming Community Meeting, visit our Community Meeting Page.
In addition to contacting the Independent Monitor, there are more resources for community members to contact. To see those resources, visit the Contact page.
What happens if HCA does not honor the agreement?
If the Independent Monitor, the applicable advisory board and HCA cannot come to an agreement about a change in HCA’s obligations, then Dogwood Health Trust will attempt to resolve any dispute. If the dispute cannot be resolved, Dogwood Health Trust may choose to pursue the matter through the courts.
Who pays for the Independent Monitor’s work?
Dogwood Health Trust pays for the Independent Monitor’s services.