Our Role As Independent Monitor
HCA’s Commitment: Under the APA, HCA committed to meeting obligations that included the following:
- keeping major Mission Health facilities open,
- continuing to provide certain key services,
- continuing policies for uninsured and charity care, and
- making significant capital investments in promised projects and programs.
Our Role as Independent Monitor: The Independent Monitor is obligated to assist Dogwood Health Trust and the six Advisory Boards in monitoring and evaluating HCA’s compliance with its commitments under the APA.
Our Process: We fulfill our role by evaluating documents and soliciting input and feedback from several entities and individuals, including:
- reviewing HCA’s Annual Reports, evaluating supporting documentation, and conducting interviews;
- soliciting input from the Advisory Boards and other stakeholders;
- receiving feedback from individuals and groups through a series of Community Meetings; and
- offering confidential methods for concerned individuals to submit inquiries or complaints to the Independent Monitor through both a confidential and/or anonymous web-based complaint submission portal and Telephone Hotline